TigerConnect recently launched its new hospital communication platform, the TigerConnect Operator Console. This cloud-native system modernizes how medical facilities manage calls and critical events. Furthermore, the platform utilizes AI to replace outdated, on-premise technology. It integrates directly with Cisco Webex Contact Center to ensure high reliability.
Modernizing Clinical Workflows with AI
Currently, many operators rely on fragmented systems that slow down response times. However, this new console centralizes code activations and facility alarms into one unified interface. Consequently, the AI-Powered Operator Assist provides context-aware recommendations for next-best actions. This ensures that staff can respond quickly during emergencies.
“Hospital operators are at the center of clinical communication, yet they’ve been forced to rely on outdated tools that haven’t kept pace with the complexity of modern care,” said Saurin Shah, Chief Product Officer at TigerConnect. “The TigerConnect Operator Console brings voice, messaging, scheduling, and alerts together into a single, cloud-native, AI-powered platform, so operators can see what’s happening in real time and act with confidence. By modernizing this critical role, hospitals can respond faster, operate more efficiently, and deliver more consistent, reliable care.”
The system integrates seamlessly with existing EHR and physician scheduling tools. Therefore, hospitals can eliminate operational silos and reduce technology fragmentation. Additionally, real-time call transcription helps operators find the right provider or on-call resource instantly.
“The operator console is a critical but often overlooked part of hospital infrastructure,” said Chris Harper, Director of Technology at Lake Regional Health System. “As healthcare becomes more complex and time-sensitive, the industry needs modern, fully integrated solutions that enable faster communication and stronger coordination. This new console represents a meaningful step toward more reliable operations and an improved experience for both staff and patients.”
Finally, TigerConnect will debut this hospital communication platform at the upcoming ViVE Conference in Los Angeles. This launch includes 21 new capabilities designed to strengthen clinical orchestration. Ultimately, the suite helps hospitals lower costs while improving patient outcomes through a smarter hospital communication platform.
Explore Health Tech Insiders for the latest medical innovations and reliable strategic insights driving the future of technology-driven healthcare transformation.
News Source: Businesswire.com
