Artesia General Hospital said it was going to add a new Healthcare AI system. They worked with TruBridge to set up Microsoft Dragon Copilot. Because of this, this ambient listening tool can instantly transcribe medical conversations. Also, the software makes changes to the TruBridge EHR system right away. So, AGH really does help prevent burnout and make patient care better.
Using AI to Change Patient Care
The platform makes it easy to use both AI and natural language dictation. Because of this, it gets rid of the need for manual data entry. Also, the system can easily tell the difference between small talk and symptoms. It quickly puts these facts into well-organized medical notes. Right now, doctors can save up to 75% of the time they spend on paperwork.
“In medical school, we are taught the ‘80% rule’, that 80% of our focus must be on the patient to build the foundation of trust,” says Dr. Peter Jewell, family medicine physician, Artesia General Hospital. “This technology finally allows us to realize that ideal. It changes the energy in the room. When I don’t have to look at a screen, I can see the small details, the look in a patient’s eyes or the subtlety in their story. It allows me to be a doctor again, ensuring my patients feel truly heard.”
Also, real-time language translation makes it easier to talk to people from different countries. The system lets people who don’t speak English write notes in English.
“The multi-language support has been especially impactful for our community. When I speak with my Spanish-speaking patients, the software captures our conversation naturally and accurately. It’s not just about efficiency; it’s about making sure every patient feels seen and heard in their own language,” said Elizabeth Muñoz, a PA at Memorial Family Practice.
“Hospitals like Artesia prove that advanced technology doesn’t belong only in large urban systems,” said David Harse, general manager of patient care, TruBridge. “We’re proud to support Artesia with a seamless integration of ambient AI directly into the EHR clinical workflow, helping lift the administrative weight from physicians’ shoulders and giving them back time, energy, and the ability to be fully present with their patients.”
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News Source: Businesswire.com
