The international AI consultancy firm Perficient made an announcement that it would be showcasing production-level AI tools during the forthcoming Adobe Summit 2026 in Las Vegas. The event will take place between April 20 and April 22 and addresses innovations in the domains of healthcare and B2B. The problem being addressed through these presentations is pertinent to the current situation as firms are struggling more and more to get from AI pilots to successes.
This implementation gap was recently substantiated through research conducted by Perficient, which has found that even though companies do not face any problems in acquiring AI technology, their interest lies primarily in BI/Analytics at 76%. They also rank Process Automation at 72%, showing a focus on strong operational foundations. Organizations recognize that data readiness must come before AI delivers real value. However, deploying AI in regulated and high-volume environments remains difficult for most enterprises.
While AI is becoming more popular, its implementation remains the major stumbling block to achieving success. The survey participants pointed out that implementation was the key element in translating the investment made in AI into success. The problem is common to all industries but the operational problems in each sector vary from one to another.
Despite significant spending on patient experience technology, healthcare providers are witnessing a steady decline in satisfaction ratings. In B2B commerce, buyers expect seamless ordering and intelligent product guidance. However, most organizations cannot deliver without rebuilding existing infrastructure. Perficient will demonstrate solutions that apply agentic AI to complex workflows across industries.
“Most organizations know what they want to build. They’re stuck on how to make it work in environments that weren’t designed for AI,” said Matt Shields, vice president of Adobe services, Perficient. “Our sessions at Summit show what happens when you stop experimenting and start executing. We’re building AI solutions that perform and scale in real enterprise environments, built for operational realities healthcare and B2B organizations actually face.”
Innovations Through AI in Healthcare and B2B Industry
Perficient offers a Hyper-Personalized Patient Concierge using multimodal AI and Adobe Experience Manager. This innovation streamlines appointment scheduling, triage, and patient care coordination for healthcare facilities. It provides emotionally intelligent interactions to ensure higher levels of patient satisfaction and loyalty. Furthermore, it reduces administrative burdens and increases operational efficiencies within health systems.
By adopting these innovations, businesses will be able to raise clinic revenues by 20%. They will be able to cut down operational expenses by 20% and retain patients by 25%. The specialists will showcase how behavioral insights enable prompt and personalized patient interaction. This will enhance patient experience and competitive advantage.
AI agents are responsible for discovering products in B2B commerce, and not search engines. It changes the way consumers engage with e-commerce platforms. Companies embracing agentic commerce experience higher efficiency and success in customer service engagements. They have faster quote-to-order cycles by 60%, and reduced customer support costs by 40%. First contact resolutions of up to 70% are possible through an AI system.
Perficient plans to demonstrate Adobe Commerce Cloud Services with its AI functionalities. API Mesh and Gemini are used to create smooth end-to-end orchestration. It results in ordering systems with high intelligence and transaction speed of mere seconds. Previously, these processes required hours and significant manual effort.
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News Source: Businesswire.com
