Abridge has announced wider access to its Abridge clinical intelligence agent across partner health systems. The expansion allows every clinician within participating organizations to use the technology.
Health systems can now extend the agent across their entire clinical workforce. Clinicians can access it through their existing EHR workflow. They can also use a dedicated mobile and web experience.Both options connect directly with the patient’s chart. Therefore, health systems can make one organization-wide decision. They no longer need to introduce the technology clinician by clinician.
“Adoption of decision support has outpaced anything we’ve shipped before because it feels like a natural extension of Abridge. It understands the context of the patient in front of the clinician, it’s grounded in the evidence they already trust, and it connects to what they want to do next,” said Dr. Shiv Rao, CEO and Co-Founder of Abridge, and a practicing cardiologist. “Our partners asked us to put that experience in the hands of their entire care team: clinical intelligence that is loved by users, embraced by leaders, and ready for every clinician at an Abridge health system.”
More than 300 enterprise health systems have adopted Abridge’s decision support capabilities. The company launched these capabilities in April.Meanwhile, monthly active users now represent more than half of eligible Abridge clinicians. In addition, queries per clinician have tripled during the past two months.
“Our Abridge deployment is enterprise-wide, so every clinician at UPMC has access to the clinical intelligence agent,” said Dr. Rob Bart, CMIO, UPMC Health Services Division. “More than 60% of our Abridge users have adopted it largely through self-discovery, with no additional training or campaign behind it. This only happens when the tool is embedded in the workflow, not adjacent, requiring extra steps to invoke or use. The more clinicians use it, the more it reinforces itself.”
Clinical Intelligence Embedded Into Care Workflows
Abridge’s approach places clinical decision support directly inside established healthcare workflows. As a result, clinicians can access relevant information without leaving the patient encounter.
“The value of Abridge’s clinical decision support is that it shows up at the exact moment a clinician needs it, with context that is specific to the patient in front of them,” said Dr. Eric Poon, Chief Health Information Officer at Duke Health. “We’ve seen it help clinicians manage cases as different as a rare neurologic presentation and an unusual facial rash by recognizing the clinical context, surfacing relevant guidance in real time, and supporting the next best action. The clinician never has to step away from the patient to go find it.”
Clinicians increasingly use AI support during patient care. However, many organizations see adoption begin with individual users.Abridge takes a different approach through its existing enterprise relationships. The Abridge clinical intelligence agent uses the same security review and data governance framework.
It also uses existing EHR integration that supports documentation workflows. These processes have already undergone evaluation across leading health systems. Because organizations control access, clinicians can securely connect the agent with longitudinal patient records. Health systems can therefore expand access through an approved deployment.
“Our behavioral health clinicians handle some of the most sensitive information in the organization, and they were the most cautious about AI tools for exactly that reason,” said Dr. Amanda Bohleber, Chief Health Informatics Officer at Deaconess Health System. “What we’ve seen is that when the evidence is already inside the chart they’re working in, they stop weighing whether the question is safe to ask—they just ask it. That’s a meaningful change in how a specialty engages with clinical evidence.”
“This didn’t feel like a new tool to roll out. It showed up inside a platform our clinicians already trusted, so adoption was nearly instant. And because the guidance is grounded in the actual patient chart rather than a generic lookup, it’s the right response at the right moment, not just a suggestion,” said Dr. Danny Lee, Chief Medical Informatics Officer, Johns Hopkins Community Physicians.
For clinicians already using Abridge for documentation, the agent remains part of the existing workflow. Other clinicians receive access through a companion mobile and web experience. Both experiences connect with the same patient chart and evidence base. Therefore, the system can shape responses around each patient’s clinical context.
“When we chose Abridge, we made a platform decision, not a documentation purchase. Everything since has been a return on that decision. Now, because Abridge’s decision support runs on infrastructure we have already vetted and deployed, we can turn it on for our full care team, including clinicians who have yet to use ambient, without standing up another integration or another governance review,” said Matt Kull, Executive Vice President and Chief Information and Digital Officer, Inova Health System.
New Capabilities Support Clinicians Before, During and After Care
The new experience will support clinicians across multiple stages of patient care.Before care, pre-visit summaries provide concise information about the patient. They also highlight important changes since the previous visit.Medical calculators can also use EHR data directly within the workflow. Clinicians therefore avoid switching to separate applications or browser tabs.
During care, clinicians can access validated medical literature when making decisions. Available sources include The New England Journal of Medicine, the JAMA Network, and the American Diabetes Association.The knowledge base also includes resources from the American Academy of Family Physicians, Neurology, and the Journal of Clinical Oncology. Health systems using UpToDate can also allow Abridge to leverage that existing knowledge repository.
The system shapes responses using information from the patient’s chart. Consequently, clinicians receive information that relates directly to the current clinical situation.Clinicians can also query the chart through the same chat window. They can do this with or without an active patient encounter.
After care, clinicians can generate contextualized clinical artifacts. These include referral letters and clinician-to-clinician handoffs.The system draws these outputs from information contained within the patient’s record. Additionally, clinicians can claim AMA PRA Category 1 Credit™ for relevant clinical lines of inquiry.
“Because Abridge is already embedded in the clinical conversation, it has the necessary context to provide highly personalized recommendations supported by specific references. It can also suggest additional questions that may be useful for the clinician to ask that help clarify the problem or refine the treatment recommendations. By integrating it into the EHR workflow and making it available to all clinicians with EHR access, this feature adds to the ever-growing AI-enabled decision support harness we are building for our clinicians to restore joy in medicine and achieve better, cost-effective patient outcomes,” said Dr. Lee Schwamm, Sr. Vice President and Chief Digital Health Officer, Yale New Haven Health.
“I would say the biggest, jaw-dropping feature has been the integration with clinical decision support. That’s something our clinicians have been amazed by. They’re discussing a complex patient, and right there within the workflow are relevant prompts they can immediately use. It’s not interruptive. It’s simply there when you need it,” said Dr. Tim Barker, System Medical Director and CMIO of Ambulatory Care, CHRISTUS Health.
Abridge Builds Its AI-Native Clinician Platform
At its June Keynote, Abridge introduced its first AI-native clinician intelligence platform. The platform aims to help health systems coordinate clinical, financial, and evidence-based decisions.
These decisions influence different stages of patient care. The company also recently introduced its agentic experience through Care Signals. Care Signals supports the capture of complex patient visits. Therefore, the latest expansion reflects Abridge’s broader work with health system partners.
The company continues developing agentic workflows around everyday clinical needs. The latest move also expands access to Abridge clinical intelligence across participating organizations.
“Abridge is continuously advancing their clinical decision support tools at an incredible pace, yet unlike so many companies in this space, the advancements don’t feel forced or rushed,” said Dr. David McSwain, Chief Medical Informatics Officer at UNC Health. “The new functionalities are intuitive, well-designed, and fit naturally into our clinicians’ workflow, just as you would expect from a clinician-led company.”
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News Source: Businesswire.com
