Solace Health healthcare advocacy services are now available through Walmart’s Better Care Services platform. The healthcare advocacy platform announced the availability on September 1. Customers can access Solace through the virtual care section of Walmart’s website. They can also connect with a dedicated health advocate based on their individual needs. Furthermore, insurance may cover Solace advocacy services for eligible customers.
The move expands access to healthcare advocacy through a platform that many consumers already use. It also gives customers another way to find personalized support during their healthcare journey. Solace Health focuses on helping people manage the complex tasks that often surround medical care. These responsibilities can become difficult after a diagnosis or hospital stay.
“People shouldn’t have to discover advocacy at their lowest moment. Now they can find it in a place they already visit on an ordinary day,” said Jeremy Gurewitz, CEO and co-founder of Solace.
Solace Health Addresses Healthcare Coordination Challenges
U.S. adults spend the equivalent of an eight-hour workday every month coordinating healthcare. Much of this time involves administrative tasks outside regular medical appointments. Solace advocates take responsibility for many of these tasks. They help patients find specialists and schedule appointments. They also retrieve and organize medical records for their clients.
In addition, advocates can join doctor visits remotely. They help keep physicians aligned while supporting communication across different parts of the healthcare system. Solace advocates can also help patients resolve insurance-related issues. As a result, patients can spend more time focusing on their care rather than administrative responsibilities.
“When someone gets a diagnosis, or a parent is coming home from the hospital, they often don’t realize an advocate is even an option,” said Jeremy Gurewitz, CEO and co-founder of Solace. “People shouldn’t have to discover advocacy at their lowest moment. Now they can find it in a place they already visit on an ordinary day.”
The availability through Walmart provides another entry point for patients seeking healthcare support. Therefore, consumers can discover advocacy services before facing a critical healthcare situation.
Walmart Expands Personalized Healthcare Support
Walmart also sees healthcare navigation as an important part of improving the customer experience. Its Better Care Services platform connects customers with third-party care options.
“Helping customers live better includes making healthcare easier to navigate,” said Leslie Fletcher, Vice President, Strategy and Partnerships, Walmart U.S. Health & Wellness. “By adding Solace to Better Care Services, we’re connecting customers with personalized support that can help take complexity out of the healthcare experience and make it easier to get the care they need.”
Meanwhile, Solace brings experienced healthcare professionals to the platform. Its advocates include registered nurses and other healthcare professionals. The company says its advocates have an average of 16 years of healthcare experience. Each patient also works with the same dedicated advocate throughout their healthcare journey.
Patients can choose how to communicate with their advocates. Options include phone, video, text, and email. Such flexibility allows patients to use their preferred mode of communication. Better Care Services is working to make healthcare more accessible and convenient for Walmart customers. Depending on individual needs, the platform provides several third-party care options.
Now, we add solace to these options as a dedicated healthcare advocacy service. This helps customers get support for healthcare tasks that occur outside of the doctor’s office. The partnership strengthens Solace Health’s role as a healthcare advocate, helping consumers understand the complex nature of the care process. Advocacy services are part of Walmart’s wider healthcare offerings, available to customers through the company’s platform.
In general, the availability is one more step in the right direction to make navigating healthcare easier for consumers. Solace connects experienced advocates with personalized support Walmart provides a proven platform to reach customers Together, the companies are broadening access to healthcare advocacy and enabling people to tackle the administrative pieces of their healthcare journeys.
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News Source: Businesswire.com
