GoTo has enhanced its integration of athenaOne® with AI scheduling for healthcare practices. This integration seeks to avoid missing a call resulting in a missing patient. GoTo Connect for Healthcare is now integrated with athenahealth’s AI-based athenaOne system. This solution integrates EHR, practice management, revenue cycle management, and patient engagement functionality. The new enhancement includes AI-powered scheduling inside athenaOne. Appointment booking, rescheduling, and canceling will be managed automatically through the system What’s more, the service runs 24/7 without any extra staffing. All clinical decision-making still remains under the control of healthcare organizations.
“A missed call in the medical field isn’t just an inconvenience, it’s a patient who didn’t get the timely care they needed,” said David Evans, General Manager, Unified Communications and Collaboration at GoTo. “By working with athenahealth to build this integration, we’re solving real problems for healthcare practices by providing the technology that enables better patient care. Medical practices shouldn’t have to choose between caring for the patients in front of them and answering the phone for the next one, and now they don’t.”
According to the report on customer experience from 2025 Healthcare Customer Experience by Smart Communications, 69% of patients are ready to switch providers. It happens because communications expectations have not been met. Features of GoTo Connect for Healthcare This solution attempts to tackle this problem through non-stop call answering and appointment confirmation in athenaOne.
AI Scheduling for Healthcare Practices
This integration works with practices in the busiest moments as well as outside their regular working hours. It can be useful for managing complex patients when the front desks are working. GoTo Connect for Healthcare is designed to solve various problems related to communication in medical practices. First, this solution answers calls non-stop. If patients require human help, they can reach staff without any phone tree and hold music. In addition, AI deals with scheduling tasks automatically. It helps staff members concentrate on complex patients’ needs and reduce missed scheduling opportunities. This solution also helps reduce the technological complexity of healthcare organizations.
Practices will not have fragmented technologies or new vendors in their compliance footprint. Moreover, all interactions are recorded in one place. The solution works on one Business Associate Agreement and has only one support team.With the enhanced athenaOne integration, automation is integrated into the current processes in healthcare. As such, doctors can improve patient participation while maintaining efficiency. GoTo keeps growing its offerings for healthcare with integrated communication technology.The latest upgrade includes AI scheduling, with health care management technology.
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News Source: Businesswire.com
