BetterHelp recently joined the Institute of Patient Safety and Quality of Virtual Care. This move aims to advance safety practices within the field of Virtual Mental Health Care. The Institute is a federally listed component Patient Safety Organization (PSO) of Teladoc Health, Inc.
This partnership allows the company to share data in a protected environment. However, the primary goal is to identify and reduce risks for all patients. BetterHelp will analyze clinical data to uncover systematic patterns and process gaps.
“This partnership builds on our ongoing investments in quality that help us advance outcomes, improve matching, and expand access through insurance. With a network of more than 30,000 therapists on our platform, supporting millions of people around the world, and strong outcomes data, BetterHelp is in a unique position to contribute meaningful learnings at scale, and translate those insights into improvements that strengthen clinical quality, empower therapists, and elevate care delivery,” said Dr. Russell DuBois, Vice President of Clinical Quality, Operations, and Innovation at BetterHelp.
Additionally, the organization works to prevent harm by learning from safety evaluations. These efforts support the delivery of high-quality care across their global network. As a result, Virtual Mental Health Care becomes more reliable for millions of users.
Improving Quality in Virtual Mental Health Care
BetterHelp utilizes a network of over 30,000 licensed therapists to provide support. Their existing quality systems already monitor engagement signals to ensure patient safety. Consequently, the PSO partnership adds an extra layer of clinical oversight and expertise.
“As virtual mental health continues to expand, participation from organizations like BetterHelp in The Institute of Patient Safety and Quality of Virtual Care advances a learning-driven system that benefits both patients and providers by improving the quality of patient care delivery,” said Peggy Binzer, Executive Director of the Institute.
Furthermore, the company focuses on making professional therapy accessible to everyone. They have removed traditional barriers such as cost and location since 2013. Transitioning to this safety-first model reinforces their commitment to clinical excellence.
Finally, the collaboration helps the entire healthcare ecosystem improve through shared knowledge. BetterHelp continues to prioritize the well-being of its members through innovation. These new safety practices will help define the future of online behavioral health.
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News Source: Businesswire.com
