Included Health today launched a major new platform feature. They introduced Dot, an intelligent AI Healthcare assistant. This significant move expands their personalized all-in-one healthcare platform. Dot now offers an always-on, “clinician-in-the-loop” experience. Included Health spent the last year refining and scaling Dot. For example, the system processed over ten billion AI tokens to date. This innovation securely accesses an individual’s full medical history. It also draws upon claims and benefits information. Furthermore, Dot connects users instantly to a nationwide clinical care team. This delivers comprehensive support for mind, body and wallet. Included Health aims to transform the overall healthcare experience.
Nupur Srivastava, chief operating officer at Included Health, discussed the technology’s impact.
“While much of the industry is using AI to make the existing healthcare system more efficient, we’re using it to transform the way people experience healthcare. Unlike mass-market chatbots that offer generic advice, Dot operates on a deep understanding of each member – drawing on medical data, claims, and benefits information to deliver truly personalized guidance. And when a situation requires more support, expert human clinicians are always in the loop. It’s AI designed not just to suggest the next step, but to help you take it – confidently and with care.“
Moreover, the platform ensures expert human clinicians remain central. They seamlessly take over when a situation demands more support. Dr. Ami Parekh, Chief Health Officer, also offered a statement.
“Dot is core to our personalized all-in-one healthcare model, which has always been about combining the best in technology with the best in clinical and system expertise, and human empathy to make healthcare simpler for people. It’s one thing to use AI to drive efficiency in broken systems – it’s another to use it to reimagine how people can get the very best from healthcare. Yes, Dot is answering questions and solving problems, but in our model, Dot is part of a team that’s building a new era of trust and opportunities for better healthcare.”
Consequently, Included Health pioneers a new era of proactive AI Healthcare. Dot will soon handle critical tasks like scheduling appointments. It also will nudge members toward preventive screenings. Ultimately, the company delivers better outcomes and lower costs using this powerful AI Healthcare approach.
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News Source: Businesswire.com
