To understand how AI is reshaping CX, ServiceNow partnered with research firm ThoughtLab to conduct an extensive global study across 17 countries and eight industries.
The CX Shift ANZ: A study of customer expectations in the AI era
October 30, 2026
October 30, 2026
To understand how AI is reshaping CX, ServiceNow partnered with research firm ThoughtLab to conduct an extensive global study across 17 countries and eight industries.