TREND Health Partners has announced a significant achievement in healthcare by receiving dual Best in KLAS honors. This success represents a rare moment of cooperation between payers and providers across U.S. healthcare.
In the 2026 Best in KLAS Awards
Software and Services Report, TREND achieved the number one ranking in Post-Payment Integrity for payers and in Denials Management Services for providers. This is the first time one vendor has taken the lead in both categories. Addressing Longstanding Industry Challenges. For decades, American healthcare has struggled with rising costs and continuous conflict between payers and providers. Misaligned incentives and limited collaboration have always hindered better results for patients and clinicians.
Instead of competing, TREND focused on accuracy, transparency, and shared accountability. As a result, this approach strengthened trust between payers and providers while also improving financial and operational performance.
Leadership Emphasizes Scalable Collaboration
Sarah Armstrong, CEO of TREND Health Partners, said:
“What this moment reveals is that collaboration can be operational, scalable, and measurable, without sacrificing rigor or results.”
This recognition goes beyond technology success. It signals a growing willingness among payers and providers to adopt a new, fact-based operating model.
Payer and Provider Perspectives Align
Rachel Cole, SVP of Payer Operations at TREND, commented:
“In healthcare, it’s often easier to fight than to resolve. Our payer partners showed accuracy leads to stronger outcomes and relationships.”
From the provider perspective, David Gaffey, SVP of Provider Operations, said:
“Providers want clarity more than conflict. Resolving disputes with facts builds trust and improves results.”
KLAS Recognition Signals Industry Shift
According to KLAS Research, this dual recognition is unprecedented and reflects direct customer feedback from hundreds of organizations.
As healthcare leaders face structural fatigue and entrenched adversarial norms, this achievement offers clear evidence that a collaborative, aligned model can succeed.
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News Source: Businesswire.com
