athenahealth is working with Rater8 to advance AI-Powered Reputation Management technology. Such cooperation increases the potential of the athenaOne platform for use by healthcare practitioners. Indeed, the deal allows for enhancing AI-Powered Reputation Management within digital health platforms. At the same time, it improves the ability of healthcare organizations to engage patients and analyze their feedback.
With the help of Rater8, healthcare practitioners will have access to the AI-native solution of athenaOne. In turn, it will allow for more effective management of patient reviews posted online. It will be possible to receive insights about the experience of patients and improve the quality of services. athenahealth actively develops AI-Powered Reputation Management solutions. These innovations facilitate clinical workflows. Thus, clinicians will respond to patient feedback quickly.
“A practice’s online reputation is the first experience of the care it delivers, the way patient experience becomes visible, searchable, and trusted,” said Michael Palantoni, chief strategy and corporate development officer, athenahealth. “Partnerships like this extend athenaOne’s value by delivering capabilities that help practices stand out and grow in an increasingly AI-driven market.”
“Our online reviews skyrocketed and have continued to grow over the years, enabling each of our listings to better reflect our world-renowned reputation,” said Irina Ollar, director of marketing and PR for Campbell Clinic Orthopaedics, in a case study.
Enhancing Patient Engagement Through AI Integration
Moreover, the integration provides real-time information on the patient sentiment. This is achieved through analyzing the data provided by the customers across various platforms. Hence, the reputation of the service provider is clear. The technology also helps to earn the trust of the clients. In summary, Athenahealth makes strides in advancing the use of technologies in the health sector.
“Practices using athenaOne deliver outstanding care every day, and now there’s an easy way to make sure their online presence reflects that,” said Evan Steele, founder and CEO of rater8. “This integration inside athenaOne makes it easy to capture patient feedback and manage reputation as part of existing workflows, without adding time or complexity. We’re thrilled that athenahealth recognizes rater8 as an Alliance Partner to support their clients.”
Explore Health Tech Insiders for the latest medical innovations and reliable strategic insights driving the future of technology-driven healthcare transformation.
News Source: Businesswire.com
