IKS Health MyCareHub took center stage as IKS Health introduced its agentic AI platform at the 2026 American Medical Group Association Annual Conference. The launch highlights a patient-first approach. Moreover, it focuses on improving engagement across the healthcare journey.
IKS Health showcased MyCareHub as a self-orchestrating platform. It automates and personalizes patient engagement before, during, and after care. Additionally, the platform aims to streamline interactions and improve financial outcomes. The company revealed that IKS Health MyCareHub integrates with Epic. It is also available through the Epic Connection Hub. As a result, healthcare providers can adopt a unified and intelligent patient engagement system.
IKS Health MyCareHub uses a multi-agent behavioral algorithm. It continuously adapts to patient needs. Furthermore, it creates an engagement operating system that remains active and responsive.
“MyCareHub is not the patient engagement tool of yesteryear,” said Mayank Pant, executive vice president, product management, at IKS Health. “It is a groundbreaking operating platform that is intelligence based and orchestrates interactions across the patient access lifecycle. We’ve built MyCareHub on the belief that prioritizing patients improves all other outcomes with a personalized and proactive experience that is compliant, efficient and continuously learning.”
The platform applies behavioral modeling and longitudinal patient memory. It also uses decision intelligence and orchestration logic. Consequently, it personalizes communication channels, timing, and tone. IKS Health MyCareHub ensures patients receive timely reminders. These reminders improve adherence and care quality. In addition, they help reduce the total cost of care.
Proven Results from Real-World Implementation
IKS Health implemented MyCareHub at OrthoNY in New York. The rollout began in 2025. Since then, the organization has reported measurable financial improvements.
“It’s clear that IKS Health’s MyCareHub is purpose-built to put patients first while improving the overall visit experience,” said Lisa O’Connell, senior director of revenue cycle management at OrthoNY.“From first-visit onboarding through financial clearance and billing, patients report that the mobile-friendly platform delivers confidence, transparency and ease, from registration to payment.”
Recent year-over-year data highlights strong performance gains. Total patient collections increased by 4.7%. Patient payments per visit rose by 9.4%. Net payments per visit improved by 8.25%.
“By leveraging MyCareHub’s agentic and predictive powers, healthcare organizations can understand their patients emotionally, clinically and financially,” said Sachin K. Gupta, founder and global CEO of IKS Health. “Our patient-first approach drives stronger engagement and creates intelligent anticipation that benefits patients, care teams and the long-term sustainability of healthcare organizations.”
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News Source: Businesswire.com
